Privacy Policy

Privacy Policy for Asistenciaenlacarretera.com

Last Updated: August 30, 2026

At Asistencia en la Carretera, we respect the privacy of our customers, users, and visitors. This Privacy Policy generally describes how we collect, use, store, and share information when a person visits Asistenciaenlacarretera.com, communicates with us, or requests any of our services.

By using our website or providing us with information, you acknowledge that you have had access to this Privacy Policy.

1. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide directly to us, including:

Name.
Telephone number.
Email address.
Address or location where assistance is requested.
Information related to the vehicle and the service requested.
Information voluntarily provided through forms, messages, telephone calls, or other communications with us.

Information collected automatically, which may include:

IP address.
Device type.
Operating system.
Browser type and version.
Pages visited.
Date and time of access.
Approximate browsing time.
Website or source from which you arrived at our website.
Interactions with certain website features.
Identifiers and data generated through cookies or similar technologies.

We do not request financial information, Social Security numbers, or other sensitive information through our website unless it is necessary to manage our services.

2. How We Use Information

We may use the information we collect to:

Receive, process, and coordinate roadside assistance requests.
Communicate with customers regarding a requested service.
Coordinate services with providers in our network when necessary.
Respond to questions, requests, or communications.
Administer and improve our website.
Analyze the operation and use of the website.
Maintain security and prevent misuse, fraud, or unauthorized activities.
Comply with legal and regulatory obligations or valid requests from authorities.
Maintain records reasonably necessary for our operations.
Send promotional communications when permitted by law and, when applicable, with the user's consent.

3. Roadside Assistance Providers

Asistencia en la Carretera coordinates services through a network of independent service providers that may include towing operators, roadside assistance technicians, automotive locksmiths, and other related service providers.

When necessary to provide a requested service, we may share with the assigned provider only the information reasonably necessary to coordinate and complete that service, such as your location, contact information, vehicle type, and the nature of the assistance requested.

4. Technology Providers and Third Parties

Our website may use services provided by third parties for hosting, operation, security, traffic analytics, communications, maps, forms, or other functionality.

These providers may process certain technical or personal information on our behalf or in accordance with their own policies and terms.

The use of external services may involve the processing of information on servers located outside Puerto Rico.

5. Cookies and Similar Technologies

Asistenciaenlacarretera.com may use cookies and similar technologies that are necessary for the operation of the website, as well as tools designed to measure performance, analyze traffic, and improve the user experience.

Depending on the configuration of the website and the services used, some technologies may be provided by third parties.

Users may manage or block certain cookies through their browser settings and, when available, through the preference or consent tools provided on our website.

Disabling certain cookies may affect some website functionality.

6. Sale of Personal Information

Asistencia en la Carretera does not sell or rent the personal information of its customers or users to third parties.

We may share information only when reasonably necessary to provide a requested service, operate our website, comply with legal obligations, protect our rights, or for other purposes described in this Policy.

7. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, address operational needs, resolve disputes, maintain business records, and comply with applicable legal or regulatory obligations.

Specific retention periods may vary depending on the type of information and the nature of the service.

8. Information Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against loss, unauthorized access, alteration, disclosure, or misuse.

However, no system for storing or transmitting information over the Internet can guarantee absolute security.

9. Security Incidents and Data Breaches

If a security breach occurs that affects personal information under our custody, we will evaluate the incident and take appropriate measures in accordance with applicable laws, including any notification requirements that may apply in Puerto Rico.

10. Commercial Communications

We may use contact information to send communications related to our services.

When a communication constitutes advertising or commercial promotion, we will seek to comply with applicable legal requirements and provide appropriate mechanisms for requesting not to receive future promotional communications.

Communications necessary to coordinate or complete a requested service may continue even if the user has chosen not to receive promotional communications.

11. Minors

Our website and services are not specifically directed to individuals under the age of 16, and we do not intentionally seek to collect personal information directly from individuals under the age of 16.

If we become aware that we have received personal information directly from a child under the age of 16 under circumstances in which we were not legally permitted to collect it, we will take reasonable steps to delete it.

12. Rights and Requests Related to Personal Information

You may contact us to request information regarding personal data you have provided to us or, where applicable, to request its correction or deletion.

Certain requests may be subject to legal requirements, record-retention obligations, legitimate business needs, or reasonable identity verification.

13. Third-Party Links and Services

Our website may contain links to or integrations with websites, applications, or services operated by third parties.

Asistencia en la Carretera does not control the privacy practices of these third parties. We recommend reviewing their applicable privacy policies before providing them with personal information.

14. Legal Requirements

We may disclose information when we believe in good faith that doing so is necessary to comply with a law, court order, subpoena, legal proceeding, or valid request from a governmental authority, as well as to protect our rights, security, property, users, or third parties.

15. Changes to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this Policy.

We recommend reviewing this page periodically.

16. Contact Us

For questions, requests, or matters related to this Privacy Policy or the processing of personal information, please contact us:

Asistencia en la Carretera

Victoria St. 1555, San Juan, PR 00912

Telephone: 787-645-8080
Email: info@asistenciaenlacarretera.com
Website: https://www.asistenciaenlacarretera.com/