Terms and Conditions
Road Assist Terms and Conditions
Last updated: August 30, 2026
Welcome to Road Assist . These Terms and Conditions govern access to and use of our website, as well as the request and provision of services offered through our platform.
By accessing this website, requesting information, or purchasing any of our services, you acknowledge that you have read and accepted these Terms and Conditions. If you do not agree with any of these provisions, you should refrain from using the website or requesting our services.
1. Services Offered
Road Assist provides roadside assistance services that may include, among others:
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Towing and vehicle transport.
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Battery assistance.
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Flat tire changes.
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Fuel delivery.
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Car locksmith service.
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Vehicle lockout service.
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Other roadside assistance-related services.
The availability of certain services may vary depending on location, vehicle condition, road conditions, personnel availability, traffic, weather, and other circumstances.
Although we strive to provide fast and efficient assistance, estimated arrival times are not guaranteed and do not constitute a promise of an exact response time.
2. Service Requests and Provision of Services
The customer must provide accurate and sufficient information to allow us to coordinate the service, including location, vehicle information, the nature of the emergency, and any condition that may affect the provision of the service.
Certain services may be subject to prior evaluation, equipment availability, safety conditions, and reasonable access to the vehicle.
We reserve the right to refuse, suspend, or discontinue a service when circumstances may present a risk to the customer, our personnel, third parties, the vehicle, or property.
3. Use of the Website
The content of Asistenciaenlacarretera.com is provided primarily for informational purposes and to facilitate requests for our services.
Users agree to use the website lawfully and responsibly.
The content of the website may not be copied, reproduced, distributed, modified, published, or used commercially without prior authorization, except where otherwise permitted by law.
4. Rates and Payments
The cost of a service will be disclosed to the customer before the service begins whenever circumstances allow the applicable price to be determined in advance.
Pricing may depend on factors such as:
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Type of service requested.
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Location.
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Distance.
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Type and condition of the vehicle.
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Equipment required.
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Time of service.
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Special service conditions.
We may modify our rates prospectively. Any future rate change will not alter the price of a service that has already been expressly agreed upon with the customer.
5. Cancellations
The customer may request the cancellation or modification of a service.
Depending on when the cancellation is requested, whether personnel have already been dispatched, and the reasonable expenses already incurred, a cancellation fee may apply in accordance with the applicable policy and the information provided to the customer.
6. Customer Safety and Responsibility
The customer must provide accurate information regarding the vehicle and the situation requiring assistance.
During the provision of the service, the customer must follow reasonable instructions from personnel when those instructions relate to safety, access to the vehicle, or performance of the service.
The customer is responsible for disclosing in advance any special condition, existing damage, vehicle modification, or circumstance that could reasonably affect the provision of the service.
7. Limitation of Liability
Road Assist LLC makes reasonable efforts to provide its services safely and professionally.
However, delays or interruptions may occur due to circumstances beyond our reasonable control, including traffic, weather conditions, road closures, accidents, communication failures, provider availability, or emergency situations.
Nothing in these Terms and Conditions is intended to exclude or limit any right or liability that cannot legally be excluded or limited under applicable law.
8. Third-Party Services or Content
In certain circumstances, some services, platforms, maps, links, payment systems, or other features may involve third-party providers or platforms.
The use of external services may be subject to additional terms and policies established by those third parties.
9. Privacy
The collection, use, storage, and handling of personal information are governed by our Privacy Policy, available on this website.
Use of Asistenciaenlacarretera.com constitutes acknowledgment of that policy to the extent applicable.
10. Intellectual Property
The texts, designs, images, logos, graphic elements, and other original content of this website owned by Road Assist LLC are protected under applicable intellectual property laws.
No content may be reproduced, used, or presented without authorization when such use may infringe the rights of Road Assist LLC or create confusion regarding its origin, affiliation, or authorization.
Este punto 10 y el punto 11 cumplen funciones diferentes: el 10 protege el contenido del sitio y el 11 identifica a Road Assist LLC como la entidad legal y explica el uso público de “Road Assist”. Yo mantendría ambos.
11. Trade Name and Corporate Name
Road Assist LLC is the legal entity under which the operations and services offered through this website are conducted. For public and commercial identification purposes, the name Road Assist may be used.
The names, logos, designs, and other elements used by Road Assist LLC are subject to the rights and protections that may apply under applicable law.
12. Changes to These Terms
These Terms and Conditions shall be interpreted in accordance with the applicable laws of the Commonwealth of Puerto Rico and, where applicable, the federal laws of the United States.
Any dispute related to these Terms shall be subject to the jurisdiction of the competent courts in accordance with applicable law.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be interpreted in accordance with the applicable laws of the Commonwealth of Puerto Rico and, where applicable, the federal laws of the United States.
Any dispute related to these Terms shall be subject to the jurisdiction of the competent courts in accordance with applicable law.
14. Contact
or questions related to these Terms and Conditions, you may contact:
Road Assist LLC
Victoria St. 1555
San Juan, Puerto Rico 00912.
Phone: 787-645-8080
Email: info@asistenciaenlacarretera.com
Website: www.asistenciaenlacarretera.com
